English for Hospitality Workers
Speak confidently with guests even in difficult situations
Practical training for real workplace conversations, from check-in to complaints
5-hour intensive
CELTA-Qualified Teachers
Real guest scenarios
Immediate results at work
Do you struggle to communicate
with guests in English?
At work, you don’t have time to think or translate:
you need to respond clearly and professionally in the moment.
This training helps you do exactly that.
Common challenges at work
- You hesitate when speaking to guests
- You don’t know how to respond politely
- You feel uncomfortable handling complaints
- You avoid conversations when they become difficult
Who this is for
- You work in hospitality (hotel, restaurant, tourism)
- You speak English but lack confidence
- You want to improve quickly for real work situations
- You need practical results you can use immediately
Hospitality Confidence Intensive (5 Hours)
A focused, practical training designed for real hospitality environments.
You will practise real situations you face every day, not textbook English,
and learn exactly what to say and how to say it.
What you’ll practise
- Welcoming guests and handling check-in / check-out
- Responding to requests clearly and politely
- Handling complaints calmly and professionally
- Recommending services and local attractions
- Using natural, polite English (not textbook phrases)
How Hospitality Confidence Intensive works
5-Hour Structure:
1
Key phrases & vocabulary for hospitality
2
Real guest scenarios
3
Role-play practice
4
Personal feedback & correction
5
Full simulation of real situations
PRICING
A small investment to feel confident at work every day.
Hospitality Confidence Intensive
- 5 hours
- Flexible scheduling
- Complete within 4 weeks
Hospitality Confidence Intensive Package
- 10 hours
- Flexible Scheduling
- Complete within 8 weeks
FAQ
All sessions are delivered online via Zoom, so you can join from anywhere.
This also means:
- Flexible scheduling around your work
- No travel time
- Easy access to materials and session recordings (if included)
If you’re booking for a team or company, in-person sessions may be available on request.
Yes – your hours are fully flexible.
Most clients choose:
- 5 × 1-hour sessions, or
- 10 × 30-minute sessions
We’ll agree a schedule that fits your availability and goals.
Your hours are valid 4 weeks for the 5 hours intensive or 8 weeks for the 10 hours package, so you have time to use them effectively.
These sessions are designed for intermediate to advanced (B1-C1) learners.
You should be able to:
- Hold a basic conversation in English
- Understand everyday workplace communication
If you’re not sure, you can book a free level check / consultation and I’ll recommend the best option for you.
You can usually start within a few days, depending on availability.
After booking:
- You’ll receive a confirmation email
- We’ll schedule your first session
- You’ll get a short needs analysis to personalise your sessions
- If you have a deadline (e.g. interview or presentation), let us know – we’ll do our best to prioritise your booking.
Both packages offer personalised Business English training, but the 10-hour package allows for deeper progress and practice.
- 5-hour package:
Ideal for short-term goals (e.g. interview preparation, specific situation)
Focused, targeted sessions
- 10-hour package:
More time to build confidence and fluency
Practice across multiple scenarios (meetings, emails, presentations)
Ongoing feedback and correction
Most clients choose the 10-hour option for more noticeable, long-term improvement.
Yes, based on your industry (tourism, hospitality, etc.)
Yes – direct correction + notes + improvement points
Meetings, interviews, customer interactions, presentations, etc.
Use it immediately at work
This is not a long course.
You will leave the session ready to:
- speak to guests more confidently
- handle difficult situations calmly
- communicate clearly during busy shifts
→ You can apply what you learn the very next day
Start every shift feeling ready
Your guests deserve a confident answer, so do you. You already have the English. This training helps you use it when it matters:
in the moment, under pressure, at work.
