English for Hospitality Workers

Speak confidently with guests even in difficult situations

Practical training for real workplace conversations, from check-in to complaints

5-hour intensive

CELTA-Qualified Teachers

Real guest scenarios

Immediate results at work

Do you struggle to communicate
with guests in English?

At work, you don’t have time to think or translate:
you need to respond clearly and professionally in the moment.

This training helps you do exactly that.

Common challenges at work

  • You hesitate when speaking to guests
  • You don’t know how to respond politely
  • You feel uncomfortable handling complaints
  • You avoid conversations when they become difficult

Who this is for

  • You work in hospitality (hotel, restaurant, tourism)
  • You speak English but lack confidence
  • You want to improve quickly for real work situations
  • You need practical results you can use immediately

What changes after this intensive

Before

  • Hesitating
  • Searching for words
  • Feeling unsure
  • Avoiding interaction
  • Before

    After

  • Speaking naturally
  • Responding quickly and clearly
  • Handling guests with confidence
  • Sounding professional and polite
  • After

    Hospitality Confidence Intensive (5 Hours)

    A focused, practical training designed for real hospitality environments.

    You will practise real situations you face every day, not textbook English,
    and learn exactly what to say and how to say it.

    What you’ll practise

    • Welcoming guests and handling check-in / check-out
    • Responding to requests clearly and politely
    • Handling complaints calmly and professionally
    • Recommending services and local attractions
    • Using natural, polite English (not textbook phrases)

    How Hospitality Confidence Intensive works

    5-Hour Structure:

    1

    Key phrases & vocabulary for hospitality

    2

    Real guest scenarios

    3

    Role-play practice

    4

    Personal feedback & correction

    5

    Full simulation of real situations

    Why this is different from apps or general classes

    Apps / videos:

  • No feedback
  • No real conversation
  • No correction
  • Generic, not role-specific.
  • Apps / videos:

    Hospitality Confidence Intensive

  • Real speaking practice
  • Immediate correction
  • Personalised coaching
  • Practice for real guest situations
  • Hospitality Confidence Intensive

    PRICING

    A small investment to feel confident at work every day.

    Hospitality Confidence Intensive

    £ 95
    • 5 hours
    • Flexible scheduling
    • Complete within 4 weeks

    Coaching Add-on

    £ 20
    • Extra 1-hour coaching

    Hospitality Confidence Intensive Package

    £ 170
    • 10 hours
    • Flexible Scheduling
    • Complete within 8 weeks

    FAQ

    All sessions are delivered online via Zoom, so you can join from anywhere.

    This also means:

    Flexible scheduling around your work
    No travel time
    Easy access to materials and session recordings (if included)

    If you’re booking for a team or company, in-person sessions may be available on request.

    Yes – your hours are fully flexible.

    Most clients choose:

    5 × 1-hour sessions, or
    10 × 30-minute sessions

    We’ll agree a schedule that fits your availability and goals.

    Your hours are valid 4 weeks for the 5 hours intensive or 8 weeks for the 10 hours package, so you have time to use them effectively.

    These sessions are designed for intermediate to advanced (B1-C1) learners.

    You should be able to:

    Hold a basic conversation in English
    Understand everyday workplace communication

    If you’re not sure, you can book a free level check / consultation and I’ll recommend the best option for you.

    You can usually start within a few days, depending on availability.

    After booking:

    You’ll receive a confirmation email
    We’ll schedule your first session
    You’ll get a short needs analysis to personalise your sessions

    If you have a deadline (e.g. interview or presentation), let us know – we’ll do our best to prioritise your booking.

    Both packages offer personalised Business English training, but the 10-hour package allows for deeper progress and practice.

    5-hour package:

    Ideal for short-term goals (e.g. interview preparation, specific situation)
    Focused, targeted sessions

    10-hour package:

    More time to build confidence and fluency
    Practice across multiple scenarios (meetings, emails, presentations)
    Ongoing feedback and correction

    Most clients choose the 10-hour option for more noticeable, long-term improvement.

    Yes, based on your industry (tourism, hospitality, etc.)

    Will I get feedback?

    Yes – direct correction + notes + improvement points

    What topics can we cover? (I think this is covered though in the general text)

    Meetings, interviews, customer interactions, presentations, etc.

    Use it immediately at work

    This is not a long course.

    You will leave the session ready to:

    • speak to guests more confidently
    • handle difficult situations calmly
    • communicate clearly during busy shifts

    → You can apply what you learn the very next day

    Start every shift feeling ready

    Your guests deserve a confident answer, so do you. You already have the English. This training helps you use it when it matters:
    in the moment, under pressure, at work.